Online Shop Customer Service

Please see below for details on delivery and returns. For any other enquiries please contact our Customer Service Team via support@brompton.co.uk

Make sure your gifts are delivered in time for Christmas by placing your orders before these dates:

Ready-made bike orders with collection at Brompton Junctions:

UK: Sunday 16th December
Continental Europe: Tuesday 11th December
Singapore: Sunday 16th December

Ready-made bike orders with collection at 3rd party dealers:
UK: Tuesday 11th December
Continental Europe: Tuesday 11th December
Singapore: Sunday 16th December

Custom-made bike orders:
We are sorry that you missed the cut-off to order a Custom Bike on time for Christmas. As this is such a unique gift, you can always customise it now and Collect it from a selected store after Christmas.

Bags, Parts & Accessories orders:
UK: Tuesday 18th December
Continental Europe: Sunday 16th December
Singapore: Tuesday 18th December

Extended Returns:
Items purchased online between 15th November 2018 and 26th December 2018, can be returned until the 31st January 2019, as long as they follow the Returns Terms and Conditions.

Closed for Christmas:
Brompton factory closes from 22nd December until 2nd January. All the orders placed during this period will be dispatched from the 3rd January 2019.

We only ship to the following locations: UK, the Republic of Ireland, Belgium, The Netherlands, Sweden, Denmark and Luxembourg. For all other territories, please contact your local dealer.

Orders for the mainland UK will be processed within 3 working days. Orders for the Republic of Ireland and mainland Europe will follow the same logic but will take longer to arrive.

Our orders are dispatched using Royal Mail or UPS. By entering your email or phone number as part of the checkout process we will add these to the tracking information supplied by these services.

Orders over £20 are shipped using a tracked service. Orders under £20 are sent via 2nd Class post.

Orders are delivered free of charge to all European shipping addresses (provided we ship to that country).

Please note that we are closed over the weekends and on Bank Holidays.

Find your perfect Brompton Bag

RETURNS

Brompton is committed to quality; if our products have failed you in any way, please return them and we will either exchange them or give you your money back. If the product is faulty or has arrived damaged, we will reimburse the cost of return postage. Unwanted items may be returned within 14 days at your cost. 

For all Click and Collect orders, bikes must be returned in an unused and resellable condition, to organise this please fill in this form and await instructions.

Please note: Items must be returned to the following address and not to stores or Brompton Junctions unless otherwise specified.

How to return an item

Email us at support@brompton.co.uk or fill in the form here

The new Brompton Shoulder bag